Effective Date: June 29, 2026
Solaris Power Inc. (“Solaris Power,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quote, or use our services.
By using our website or providing personal information to us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you interact with Solaris Power, including when you complete a form, request a quote, contact us by email, call us, or otherwise communicate with our team.
The types of information we may collect include:
- Your name
- Email address
- Phone number
- Property address or service location
- Information about your home, business, roof, electrical system, or energy needs
- Details related to solar, battery backup, EV charging, or other service inquiries
- Messages, questions, or other information you choose to provide
- Website usage information, such as browser type, device information, IP address, pages visited, and general website activity
We only collect personal information that is reasonably necessary for the purposes identified in this Privacy Policy.
2. How We Use Personal Information
Solaris Power may use personal information for the following purposes:
- To respond to inquiries and requests
- To provide quotes, consultations, and service information
- To assess your needs for solar, battery backup, EV charging, or related services
- To communicate with you about your inquiry, estimate, installation, or service request
- To schedule appointments, site visits, or follow-up communications
- To provide customer support
- To improve our website, services, and customer experience
- To send updates or promotional communications, where permitted by law
- To comply with legal, regulatory, insurance, or administrative requirements
- To protect our business, website, customers, and service providers
We do not collect, use, or disclose personal information for purposes that a reasonable person would consider inappropriate in the circumstances.
3. Consent
By submitting personal information to Solaris Power, you consent to the collection, use, and disclosure of that information for the purposes described in this Privacy Policy or otherwise identified at the time of collection.
You may withdraw your consent at any time, subject to legal or contractual restrictions. If you withdraw consent, we may be unable to provide certain information, services, quotes, or support.
4. Website Analytics and Cookies
Our website may use cookies, analytics tools, tracking technologies, or similar features to understand how visitors use the site and to improve website performance.
Cookies are small files stored on your device that help websites function properly and remember certain information. Analytics tools may collect information such as your IP address, browser type, device type, pages visited, time spent on the website, and referring website.
You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
5. Sharing Personal Information
Solaris Power does not sell your personal information.
We may share personal information with trusted third parties when necessary to operate our business, provide services, or respond to your requests. These may include:
- Website hosting providers
- Email and communication platforms
- Customer relationship management systems
- Scheduling or form submission tools
- Contractors, suppliers, or service providers involved in fulfilling your request
- Financing, rebate, utility, permitting, or administrative partners, where applicable and with appropriate consent
- Legal, accounting, insurance, or professional advisors
- Government, regulatory, or law enforcement authorities where required by law
When we work with third-party service providers, we take reasonable steps to ensure they handle personal information responsibly and only for the purposes for which it was provided.
6. Financing, Rebates, and Utility Applications
If you ask Solaris Power to assist with financing, rebates, incentive programs, utility applications, permits, or similar services, we may need to collect and share additional information to help process those requests.
This may include property details, energy usage information, contact information, documentation, or other information required by third-party providers, utility companies, government programs, or financing partners.
We will only use and share this information for the applicable purpose and as reasonably necessary to support your request.
7. Retention of Personal Information
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law, contract, tax, warranty, insurance, or business record requirements.
When personal information is no longer required, we will securely delete, anonymize, or dispose of it in a reasonable manner.
8. How We Protect Personal Information
Solaris Power uses reasonable physical, administrative, and technical safeguards to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.
These safeguards may include secure systems, restricted access, password protection, and responsible data-handling practices. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Accessing and Correcting Your Information
You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate or incomplete.
To make a request, please contact us using the information provided below. We may need to verify your identity before responding. In some cases, we may be unable to provide access to certain information where permitted or required by law.
10. Marketing Communications
If you choose to receive updates, promotional messages, or marketing communications from Solaris Power, you may unsubscribe at any time by following the instructions included in the communication or by contacting us directly.
We will only send marketing communications in accordance with applicable laws.
11. Links to Other Websites
Our website may contain links to third-party websites, including financing providers, rebate programs, manufacturers, utilities, or other external resources.
Solaris Power is not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.
12. Children’s Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
13. Changes to This Privacy Policy
Solaris Power may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or website functionality.
The updated version will be posted on this page with a revised effective date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
14. Contact Us
If you have questions about this Privacy Policy or how Solaris Power handles personal information, please contact us:
Solaris Power Inc.
20 De Boers Dr, Suite 511
North York, ON M3J 0G7
Email: info@solarispower.ca